Who we are
We are an Australian service and support provider of remote monitoring solutions.
Our obligations under the Privacy Act
We are committed to protecting the privacy of your personal information and to handling your personal information in accordance with the Privacy Act 1988 (Cth) (“the Privacy Act”) and the Australian Privacy Principles (“the APPs”).
The Privacy Act sets out 13 Australian Privacy Principles which regulate how we collect, hold, use and disclose your personal information, and how you may access and correct the personal information we hold about you. We are legally bound by the APPs.
What information we collect about you
When you visit our website
We may collect personal information from you in the course of our website if you input any personal information voluntarily on our website. The purpose for which we collect your personal information is to provide you with the best service experience possible. When you request or we need to facilitate our services, we may also collect information from you related to those services.
We also collect cookies from your computer, which enables us to tell when you use the website and also to improve the website experience for you and for marketing purposes. In addition, we use Hubspot to collect tracking technology and monitor and improve our website.
Some provision of personal information is optional. However, if you do not provide us with a certain type of personal information, you may be unable to enjoy the full functionality of the website.
Subscribing to our newsletter
We use third-party email providers to deliver e-newsletters and track open and click statistics, in order to improve our e-newsletter. By opting into our e-newsletter, you are giving us your consent to send you emails about our products and services. You can unsubscribe at any time by clicking the link at the bottom of the email or contacting FMS on the details below.
Information collected by our hardware
The purpose of hardware supplied by FMS is to collect sensor information and to report this information back to web-hosted software, accessible by You. In some instances, the hardware will also perform some control functionality such as remote pump start/stop. FMS-supplied hardware will collect data such as tank water levels, weather conditions and soil moisture level. In some instances, the hardware will also report conditions of the hardware unit itself such as battery levels and sensor faults. This information together with the hardware unit unique serial number, is transmitted to a remote server for access by You and Us.
Remote monitoring software
The information originated by your hardware is available to access via a website, and in some cases an app. This means that you will be required to provide a login username, password and some other personal information to access the data. It is not possible for the systems we supply and support to provide remote monitoring services without you providing that information. The personal information collected may be shared with, and stored on central servers of, the respective software service providers for the products we supply.
We recommend that customers take such steps as necessary to ensure the security and privacy of their login and password.
How we use personal information
We will only collect and use your personal information in accordance with the Privacy Act and the APPs, including with respect to the purposes for which is collected, to provide, administer and improve our services, and for marketing purposes.
We also use your personal information to identify your needs and may contact you via phone or email to provide you with any information you have requested.
Customer testimonials and comments
We may share quotes and images from customers on our Website, which may contain Personal Information. Before posting a testimonial, we obtain the customer’s consent.
Access and correction
Your privacy is very important to us. We will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. Part 5 of APPs allows you to get access to, and correct, the personal information we hold about you. If you would like to obtain such access, please contact us on the details set out below.
We give users options to opt-out wherever necessary and practical. Contact Farm Monitoring Solutions via the details below to unsubscribe or request the deletion of any correspondence or personal information. You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
You can find more details on Hubspot data collection, storage, and privacy guidelines here: https://legal.hubspot.com/legal-stuff
Complaints to the OAIC
You can make a complaint if you believe we have breached the APPs or mishandled your personal information. In the first instance, any privacy concerns or complaints should be reported to us. This can be done using the contact details set out below.
If you are not happy with our response, you can complain to the Office of the Australian Information Commissioner (“the OAIC”). Please note that the OAIC generally requires that a complaint first be raised with us before the OAIC will investigate.
We use all reasonable endeavours and to the best of our ability to protect your personal information we hold from misuse, loss, and unauthorised access, or disclosure. We have process in place to ensure the security of your personal information and prevent your personal information from unauthorised access.
There are inherent risks in transmitting information across the internet and we do not have control over the transmission and the security of information collected and stored on third-party platforms.
Transfer out of Australia
We use Google Analytics, a US-based service, to help us understand how visitors use our website and improve the functionality and the website experience for our website visitors. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on the behalf of Google.
By using our website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy and for the purposes set out above. You can opt out of the collection of information via Google Analytics by downloading the Google Analytics Opt-out browser add on. https://tools.google.com/dlpage/gaoptout
How to contact us about privacy
Phone: 1800 84 84 82
Post: 47b Railway Street
Euroa, Victoria, 3666